Frequently Asked Questions
Everything you need to know about shopping with Shy.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping can take between 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day hassle-free return policy. Simply visit our returns portal, print your prepaid shipping label, and drop the package off at any authorized courier location.
Are your materials sustainably sourced?
At Shy, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure a lower environmental impact.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.